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kununu

(Senior) IT Support Engineer (m/f/x)

  • Porto
  • Full-time employee
  • Professional/Experienced
  • Rating 4.2
  • 30.000-40.000
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Your tasks:

  • You deliver advanced first- and second-line support, resolving complex hardware, software, and network issues.
  • You manage IT requests, incidents, and service tickets, driving efficiency and improvements.
  • You administer and optimize collaboration tools (Microsoft 365, Atlassian, Miro).
  • You lead endpoint management and security with MDM tools (Intune, Kandji).
  • You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
  • You own employee onboarding/offboarding, ensuring smooth, secure transitions.
  • You implement and maintain endpoint security best practices.
  • You document processes, deliver training, and mentor junior colleagues.
  • You monitor systems, handle escalations, and ensure compliance with IT and data security standards.

Your skills:

  • Advanced skills in Microsoft 365, Atlassian (Confluence, Jira), and collaboration tools like Miro.
  • Expertise in MDM platforms (Intune, Kandji), IT asset management, and ticketing systems.
  • Strong knowledge of endpoint security and experience with meeting room/event support.
  • Excellent communication and leadership skills, supporting both remote and on-site users.
  • Proven track record in onboarding/offboarding and user lifecycle processes.
  • You are analytical, improvement-driven, and enjoy mentoring others.
  • Fluency in English.
  • Preferred Experience in a SaaS/Tech environment
  • Nice to have: Relevant certifications (Microsoft, ACSP, Security+) and scripting skills (PowerShell, Bash)

The right job for you?

About the job

We’re looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in Porto. In this role, you’ll take ownership of first- and second-line support, while also handling system administration in a macOS-focused environment (with some Windows support).

You’ll be the driving force behind our day-to-day IT operations, tackling advanced troubleshooting, managing assets, and overseeing the full user lifecycle. Your expertise will help streamline processes, optimize workflows, and ensure smooth IT experiences for the entire team.

Alongside hands-on responsibilities, you’ll act as a mentor to junior colleagues, sharing your knowledge and guiding them in their growth. With your strong background in tools like Microsoft 365, the Atlassian suite, and Miro, you’ll play a key role in boosting efficiency and shaping a reliable, future-ready IT environment.

Your benefits

Mobile devices also for private use
Drinks, food & goodies
Sabbatical and part-time options
Remote work option
Trust-based working hours
Communication on equal terms
Transparent, competitive salary
Training courses and workshops
Bring your dog to the office
Up to 12 weeks Workation

About the New Work SE

The New Work SE Group strives towards a better working world. With strong brands such as XING, kununu and onlyfy by XING, and the largest talent pool in German-speaking countries, it claims the spot of recruiting partner Nr. 1 in these countries. By bringing candidates and companies together, it guides talents to a more fulfilling working life while simultaneously helping companies to greater success by winning the right talent. The group is listed at the stock exchange since 2006, has it’s headquarter in Hamburg and currently employs around 1,500 people at offices including Berlin, Vienna and Porto. 

Your new employer

With more than 5 million reviews and 1.4 million salary data from 1 million companies, kununu - part of New Work SE - has become Europe's leading employer review platform.

We believe that every person - whether actively looking for a job or simply interested in improving their working life - should be able to give and receive accurate and honest insights about companies and jobs before they start them on day one.

We believe in empowering people to choose the right job.
We believe in relevant insights into the day-to-day of a job.

Your development is important to us

For a week (which occurs once a year) our colleagues have the opportunity to explore new ideas, projects and to learn more about a specific topic.

Learn more about us as an employer

What is our mission and vision? What drives us? What makes working for us so special?

Contact

You still have questions?

Feel free to get in touch with me.

Roth

Jana Roth

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Jana Roth

Hey $$firstname!

I`m already looking forward to meeting you! If you would like, please feel free to share your current place of residence. This can help speed up the application process later on, but it is optional. Even more exciting for me is to learn how you became aware of us. Your feedback helps us to improve our recruiting efforts and continue to attract qualified applicants just like yourself. Thank you!

Jana Roth

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Now all I need is your CV. If you don't have one, you can just give me the URL of your XING or LinkedIn profile.

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Jana Roth

Hey $$firstname!

We have successfully imported your data from your XING profile. I have one more quick question for you.

There are no stupid questions. Is there anything you want to ask us?

Thank you for your application $$firstname 🥳

I am looking forward to finally meeting you and will get back to you shortly. In the meantime, we have prepared some more content that might be interesting to you. If you still have questions, feel free to contact me at career@new-work.se .

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